If you still do not have a TSA PreCheck® indicator on your boarding pass, or if you have questions concerning your TSA PreCheck® status, call the TSA Contact Center at (866) 289-9673, submit an online form, or contact us at on Twitter and Facebook Messenger. If your KTN is still active, confirm with your airline that your KTN, name, and date of birth are accurate. You can also confirm your airline participates in the TSA PreCheck® program, by clicking here. If you are unclear why you are not receiving the TSA PreCheck® indicator on your boarding pass, first check that your membership has not expired by looking up your KTN (Known Traveler Number) here. TSA PreCheck® enrollees found to have committed a disqualifying offense may have their TSA PreCheck® enrollment temporarily suspended or permanently disqualified, depending on the severity of the offense. Resolution typically takes less than 30 days, but can take up to 90 days. Temporary suspensions may occur as a result of recurrent vetting. TSA PreCheck® enrollees undergo recurrent criminal history vetting as a condition of their TSA PreCheck® enrollment. The duration of disqualification from participation in TSA PreCheck® is related to the seriousness of the violation and/or a repeated history of regulatory violations. Membership suspension can last up to five years for a first time offense or be permanent for egregious incidents or repeat offenses. If you commit certain violations of federal security regulations, such as assault, threat, intimidation, or interference with flight crew, physical or sexual assault or threat of physical or sexual assault of any individual on an aircraft, interference with security operations, access control violations, providing false or fraudulent documents, making a bomb threat, or bringing a firearm, explosive, or other prohibited item to an airport or onboard an aircraft, you are denied expedited screening for a period of time.
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